Cancellation & Refund Policy

1. Order Cancellation

Customers may request cancellation before procurement, preparation, packing, or delivery of the order has substantially begun.

Once products have been procured, prepared, packed, dispatched, or are out for delivery, cancellation may not always be possible.

2. Cancellation by TYNZO

TYNZO may cancel an order or individual item if:

• A product becomes unavailable
• The delivery location is not serviceable
• Payment cannot be verified
• Incorrect pricing or product information is identified
• The customer cannot be contacted
• Fraudulent or suspicious activity is detected
• Operational circumstances prevent fulfilment
• Circumstances beyond reasonable control prevent delivery

For eligible prepaid cancellations, the applicable refundable amount will be initiated to the original payment method.

3. Damaged, Wrong, Expired or Missing Products

Please contact TYNZO Customer Support as soon as reasonably possible if you receive:

• A wrong product
• A materially damaged product
• An expired product
• A missing item
• A product materially different from what was ordered

We may request photographs, packaging information, order details, or other reasonable evidence to verify the issue.

After verification, TYNZO may provide an appropriate:

• Replacement
• Refund
• Partial refund
• Other suitable resolution

4. Perishable Products

Because of hygiene, food safety, and quality considerations, perishable products may not generally be returnable simply because of a change of mind.

Genuine issues involving damage, expiry, incorrect products, missing items, or material quality defects will be reviewed.

5. Refund Process

Approved refunds for online payments will generally be initiated to the original payment method.

Once a refund has been initiated, the time required for the amount to appear in the customer's account depends on the payment gateway, bank, card issuer, UPI provider, or other payment service provider.

6. Cash on Delivery Refunds

Where Cash on Delivery is available and a refund is approved, TYNZO may request valid bank account or UPI details to process the refund.

7. Non-Refundable Situations

Subject to applicable consumer law, refunds may not be provided where:

• The issue resulted from customer misuse
• Incorrect delivery information was provided by the customer
• A valid order was successfully delivered and no genuine product issue exists
• The request is fraudulent or abusive
• The request otherwise does not satisfy this policy

Nothing in this policy affects mandatory rights available to customers under applicable law.

8. Contact for Cancellations & Refunds

For any cancellation or refund request, please reach out using the details below.

Brand

TYNZO

Operator

Karan Kumar

Website

https://tynzo.in

Email

tynzoinfo@gmail.com

Phone

+91 95086 11085

Service Location

Barauli, Gopalganj, Bihar, India