Privacy Policy

1. Information We Collect

When you use TYNZO, we may collect information including:

• Name
• Mobile number
• Email address
• Delivery address
• Location information
• Order details
• Transaction and payment-related information
• Customer support communications
• Device, browser, IP address, and technical information
• Other information voluntarily provided by you

2. How We Use Your Information

We may use your information to:

• Create and manage your account
• Verify your mobile number using OTP
• Process and fulfil orders
• Deliver products to your address
• Process payments, cancellations, and refunds
• Send order confirmations and delivery updates
• Provide customer support
• Prevent fraud and misuse
• Improve our website, application, products, and services
• Comply with applicable legal and regulatory requirements

3. Payments

Online payments may be processed through authorized third-party payment service providers, including Razorpay.

TYNZO does not store sensitive payment credentials such as complete card numbers, CVVs, UPI PINs, or banking passwords.

Payment providers may process your payment information in accordance with their respective terms, privacy policies, and applicable laws.

4. WhatsApp and Other Communications

We may use your registered mobile number or email address to send:

• OTP and account verification messages
• Order confirmations
• Payment updates
• Delivery updates
• Cancellation and refund updates
• Customer support communications
• Other service-related notifications

Such communications may be delivered through WhatsApp, SMS, telephone, email, push notifications, or other supported communication channels.

5. Sharing of Information

We may share information where reasonably necessary with:

• Payment gateway providers
• Delivery personnel
• Suppliers, wholesalers, and merchants
• Technology and hosting providers
• Customer support service providers
• Professional advisers
• Government or regulatory authorities where required by law

We do not sell customers' personal information.

6. Location Information

Where permitted by you, TYNZO may collect location information to:

• Determine whether your address is serviceable
• Improve delivery accuracy
• Estimate delivery times
• Assist delivery personnel in locating your address

You may manage location permissions through your device settings.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no electronic transmission or storage system can guarantee absolute security.

8. Data Retention

We may retain information for as long as reasonably necessary to provide our services, maintain transaction records, prevent fraud, resolve disputes, and comply with applicable legal and regulatory obligations.

9. Your Rights

You may contact us regarding correction, updating, or deletion of your personal information, subject to applicable legal, regulatory, accounting, fraud-prevention, and operational requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updated version will be published on this page with a revised “Last Updated” date.

11. Contact Us

For questions regarding this Privacy Policy:

Brand

TYNZO

Operator

Karan Kumar

Website

https://tynzo.in

Email

tynzoinfo@gmail.com

Phone

+91 95086 11085

Service Location

Barauli, Gopalganj, Bihar, India