Shipping & Delivery Policy

1. Service Area

TYNZO initially provides services in and around Barauli, Gopalganj, Bihar, India, subject to serviceability.

Our delivery areas may be expanded, restricted, or modified as our operations develop.

2. Delivery Time

TYNZO aims to provide fast hyperlocal delivery.

Eligible orders may display an estimated delivery time such as approximately 30 minutes.

All delivery times are estimates and are not guaranteed.

Actual delivery time may vary because of:

• Product availability
• Procurement time
• Distance
• Traffic
• Weather conditions
• High order volumes
• Supplier availability
• Incorrect customer location/address
• Operational circumstances

3. Product Procurement

TYNZO may procure products from wholesalers, suppliers, merchants, or other available sources after receiving a customer's order.

Because of this business model, product availability may change between order placement and procurement.

If a product becomes unavailable, we may:

• Contact the customer regarding an alternative
• Remove the unavailable item
• Adjust the final order amount
• Refund the applicable amount for eligible prepaid unavailable items

4. Delivery Charges

Delivery charges and any applicable platform, handling, convenience, or other fees will be displayed before the customer confirms the order.

Charges may vary depending on factors such as distance, location, order value, and operational conditions.

5. Delivery Address

Customers must provide a complete and accurate:

• Delivery address
• Location
• Landmark, where necessary
• Mobile number

TYNZO may not be responsible for delays caused by incorrect or incomplete information provided by the customer.

6. Customer Availability

Customers should remain reasonably available at the registered mobile number while the order is being delivered.

If delivery cannot be completed because the customer is unavailable or the provided address is incorrect, the order may be returned or cancelled, as applicable.

7. Delivery Issues

If you experience a delivery-related issue, please contact our customer support team with your Order ID and registered mobile number.

8. Contact

For delivery-related queries, please contact us using the details below.

Brand

TYNZO

Operator

Karan Kumar

Website

https://tynzo.in

Email

tynzoinfo@gmail.com

Phone

+91 95086 11085

Service Location

Barauli, Gopalganj, Bihar, India